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Unable to Play MOV Files with Plex App on Devices, Solved!

Cannot play mov files with Plex app on Samsung TV

I have recorded several mov videos with my iPhone which I cannot play on Samsung TVs. The videos play well with the ios plex app and internet explorer web app. On the Samsung TV i am getting the following error message: "Unsupported Video Resolution", "Media might be corrupt or the mediatype is not supported!"
Here are some data about my environment:
Plex Media Server: on QNAP TVS-471
Plex Player: 2.002 on Samsung TV
Samsung TV: UE32H6400 and UE40H6400
Files to play: iphone recorded .mov files --> Video H264 1920x1080, Audio AAC 44 KHz 62kbps
Can anyone help me?

MOV to Plex

Why MOV files not played with Plex app on Samsung TV?

As the Plex app on different devices has different media performance capability, only a MOV files is stored in a compatible file container, bit rate, codecs and resolution will be able to direct played on a device with the Plex app. If the MOV file is encoded with compatible resolution and media type but incompatible file container, then the file can be directly streamed to your device. If the MOV media contains incompatible video/audio track, Plex Media Server will transcode the media.

Sometimes, the devices such as NAS devices that run Plex app may lacks the powerful processor to perform a media transcoding process or the boot drive on your device is very small, it would be ideal for you to disable Plex transcoding process. To fix all those issues, you are then recommened to use a third-party conversion app such as Pavtube Video Converter for Windows/Mac to convert the incompatible mov files to your device Plex app compatible video file formats.

To find all the required playback settings for your device, you can consult your device's documentation. And then, in the program's profile settings window, you can adjust the output video codec, resolution, bit rate, frame rate and audio codec, bit rate, sample rate and channels to let them fit with your device Plex app.

Besides MOV, you can also use the program to convert other incompatible file formats such as MP4, AVI, WMV, FLV, MKV, VOB, WTV, M2TS, AVCHD MTS, etc to specific device app supported video audio codec, container and resolution.


Step by Step to Convert MOV for Playing with Plex App on Different Devices

Step 1. Import MOV video files.

Launch the program, click "Load file(s)" or "Add video" button to load the MOV video file you want to convert in your PC into the program.

Step 2: Output device Plex app supported file formats.

Click "Format" bar, from its drop-down option, select to output "HD Video" > "H.264 HD Video(*.mp4)" that are supported by most devices Plex app.

Step 3: Adjust output profile settings.

Click "Settings" on the main interface to open the "Profile Settings" window, you can flexibly adjust output video codec, resolution, bit rate, frame rate or audio codec, bit rate, sample rate or channels to make them fit with your devices.

Step 4: Begin the conversion process.

Go back to the main interface, click right-bottom "Convert" button to start MOV to device Plex app most compatible H.264 HD format conversion process.

When the conversion is done, click "Open Output Folder" button to pop out the folder with converted files, then add converted files to plex for playing with the Plex app on different devices.

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