1. On your web site, you say that Blu-Ray Ripper costs $49 but when I purchased it through SWREG, I was forced to pay an additional $6.95 for some sort of extended download tme capability. Is there anyway for me to opt out of the charge?
   The "Extended Download Service" is provided by the third party platform like "Swreg" and "Regnow". You may cancel this service in purchasing process and contact Pavtube support team for help when you need to download the program again. See how to cancel the "Extended Download Service".
2. Do you provide CD backup of your software? How can I get it?
   Yes. The CD backup is optional and will cost you $9.95 for shipping and handling fee. See how to get the CD backup.

Blu-ray Series

1. My widescreen movies (16x9) aren't staying widescreen after conversion. I don't want the video to be stretched and made taller. What can I do?

   Simply click 'Settings' button and set the Video Size to 16*9 aspect ratio before converting the movie.

2. How to play the ripped Blu-ray M2TS files after I choose 'Directly Copy' format and get M2TS file?

   VLC player and KMplayer can play M2TS file.

3. I am trying to backup my blu-ray disc to hard drive. What format should I choose to maintain best quality?

   You are suggested to try Full Disk Copy button. It enables you to back up the disc bit-to-bit with shortest time and flawless quality.

4. Does the software handle HD Audio such as DTS MA, or Dolby True HD Dolby? Is there any way to create TrueHD and DTS MA?

   Our product just allows you to import the true HD and DTS MA audio, but outputs up to AAC/ AC3 5.1 Channels surround sound only.

5. I have just downloaded the new update for the software, do I need to uninstall my older version prior installing the new one or I just install the new application on top of the old one. Please advice.

   You are encouraged to uninstall the older version in the first place. However, you might also install the new update on top of the older version.

6. I have purchased the software but it won't take the code I have. What should I do?

   Please remove the trial version and then download the retail version from your registration download link. Install the retail version, copy and paste your registration code to the register field. Notice that you should not leave any space before the code.

7. How can I set the output file name?

   Please find the column named 'Destination File' on file list. Double click the output name and then you can type in desired output file name.

8. I'd like to eliminate black bars (edges) from the movie, what should I do?

   Click 'Edit' button to enter into the edit panel and switch to the Crop tab, then just drag the dashed frame on the video screen of the original preview window to cut off the unwanted parts to get the right aspect ratio you need.

9. A disk I was testing had over 100 files in the folder and it was a pain to just select the two files I wanted. Is there any way for me to uncheck all the files that are pre-selected?

   Right-click on file list area to select "Check all" and "Uncheck all".

10. I am trying to capture a still picture from a video clip to use as a song background. Is it possible?

    Yes. You can double-click the file and preview it with the app, under the preview window there is a 'Snapshoot' button. Click the button when it plays to the frame you would like to capture. And you can locate the thumbnails by clicking the 'Open' button next to 'Snapshoot' button.

11. Does the app work with Windows 7?

    Yes.

DVD Series

1. Can I copy the whole DVD into a Video_TS folder? Which profile should I choose?

   One click on the Disk Copy button is all you need to copy the DVD into standard Video_TS folder. The entire content on the DVD will be copied to your hard drive in the shortest time with this option.

2. I am trying to backup the main movie of my DVDs to hard drive. What format should I choose to maintain best quality?

   Select the chapter that contains the main movie (the one marked as main title) and choose Copy-> Directly Copy from the profile list. It enables you to back up the video streams bit-to-bit with flawless quality.

3. How to rip the DVD into one file instead of in chapters?

   Check all the chapters of a DVD and then check the box of 'Merge into one file' before you start converting the movie.

4. I have just downloaded the new update for the software, do I need to uninstall my older version prior installing the new one or I just install the new application on top of the old one. Please advice.

   You are encouraged to uninstall the older version in the first place. However, you might also install the new update on top of the older version.

5. Is it possible for me to select certain segment of my DVD for ripping?

   Sure. Select the chapter you would like to trim, click 'Edit' button, switch to 'Trim' tab. And then you can cut the clip at any length.

6. I have purchased the software but it won't take the code I have. What should I do?

   Please remove the trial version and then download the retail version from your registration download link. Install the retail version, copy and paste your registration code to the register field. Notice that you should not leave any space before the code.

7. How can I set the output file name?

   Please find the column named 'Destination File' on file list. Double click the output name and then you can type in desired output file name.

8. I'd like to eliminate black bars (edges) from the movie, what should I do?

   Click 'Edit' button to enter into the edit panel and switch to the Crop tab, then just drag the dashed frame on the video screen of the original preview window to cut off the unwanted parts to get the right aspect ratio you need.

9. My widescreen movies (16x9) aren't staying widescreen after conversion. I don't want the video to be stretched and made taller. What can I do?

   Simply click 'Settings' button and set the Video Size to 16*9 aspect ratio before converting the movie.

10. I am trying to capture a still picture from a video clip to use as a song background. Is it possible?

    Yes. You can double-click the file and preview it with the app, under the preview window there is a 'Snapshoot' button. Click the button when it plays to the frame you would like to capture. And you can locate the thumbnails by clicking the 'Open' button next to 'Snapshoot' button.

11. Is it possible for the app to remember the settings? I want to use the same settings for some formats.

    You can customize formats and save them for future use. Click the format bar, select a most used format, and click 'Settings' button to customize it. Click 'Save as' button and renamed the format to whatever you like, finally click 'OK' to save. Then you could directly find this format in Custom when select Format in the main interface of this program.

Video Series

1. What are the differences between the trial version and the retail version?

   A trail version converts videos with watermark (the logo of Pavtube) on the screen and asks if you would like to purchase at each run while a retail version allows you to use freely without putting on watermark. As a customer of Pavtube, you will be reminded to update the software whenever a new version is released. The update is free of charge for lifetime. Besides, your emails will be attended at the first time, your advice and requirements will be much valued when we upgrade the software.

2. How to combine multiple video clips into one file?

   Select the items you want to combine together and check the box of 'Merge into one file' before converting the videos.

3. My widescreen movies (16x9) aren't staying widescreen after conversion. I don't want the video to be stretched and made taller. What can I do?

   Simply click 'Settings' button and set the Video Size to 16*9 aspect ratio before converting the movie.

4. How can I get AAC/ AC3 5.1 channels as output audio?

   You can click 'Settings' button and select '5.1 channels' from the drop-down list of Audio Channel. Please note that piratical output formats do not support 5.1 channels.

5. My widescreen movies (16x9) aren't staying widescreen after conversion. I don't want the video to be stretched and made taller. What can I do?

   Simply click 'Settings' button and set the Video Size to 16*9 aspect ratio before converting the movie.

6. How can I set the output file name?

   Please find the column named 'Destination File' on file list. Double click the output name and then you can type in desired output file name.

7. My videos were recorded by my HD camcorder, there are many stripes and noises on the picture after conversion, why should this happen?

   Some footages are taken under interlacing mode, and this lead to stripes and lines on the screen. To eliminate the lines, you may follow 'Edit' menu-> 'Effect' tab and check 'Deinterlacing' box before conversion. As to the noise, when you apply the special effect mode "Simple Gauss Blur" from the drop-down list, the noise will be reduced greatly.

8. I'd like to eliminate black bars (edges) from the movie, what should I do?

   Click 'Edit' button to enter into the edit panel and switch to the Crop tab, then just drag the dashed frame on the video screen of the original preview window to cut off the unwanted parts to get the right aspect ratio you need.

9. How do I install and register the software?

   Please find more details at Install and register Windows products.

10. I am unable to download the program properly. What can I do?

    Please check whether your computer has been infected. Then check your IE settings. Please click "Internet option..." under "Tools", and then select the "General" Page, just click "Delete file...", and it will be OK.

11. Can I change the output file name?

    Yes. Please find the column named "Destination File" on file list. Click the particular output name under the "Destination File" column, and then you can specify the output file name.