For people who own a WD TV devices such as WD TV, WD TV Mini, WD TV Live/Live Plus/Live Hub/Live Streaming, WD TV Player or WD TV Media Player, you may get the chance to play local video, images and music from an external USB drive from its USB port. Although WD TV has wide compatiblity with various different media file types, however, a lot of people complain that they even have great difficulty to play some common MP4 file formats on it.
WD TV Live won't play all MP4 files
Just upgraded my WD TV to 2.02.32 and found that many of my mp4 movies wouldn't play anymore!!! Don't know what makes these files different from the ones playing but about 40% of mp4 no longer worked! Tried, rebooting, factory reset etc with no success! Also tried re-installing from USB but the result is the same! After reverting back to 2.01.86 my all my mp4 files are playing again!
Why WD TV won't play certain MP4 files?
After searching for WD TV supported file types, we get the information that all WD TV models has included native playback support for MP4 files, however, only MP4 video must be encoded with MPEG-4 or H.264 compression codec. It is well know that MP4 is a multimedia container file format which can hold various different video and audio codec that may not recognized by WD TV.
Convert MP4 for WD TV Playback
To get all MP4 files played on WD TV, the best solution is transcoding unsupported MP4 to WD TV playable MP4 file codec. Here, you can easily achieve that with a powerful MP4 video conversion program - Pavtube Video Converter (best video converter review), which can comprehensive convert virtually all MP4 files to WD TV readable MPEG-4 or H.264 MP4 file format.
Tips: As the MPEG-4 or H.264 formats supported by WD TV are up to 1920x1080p 24fps, 1920x1080i 30fps, 1280x720p 60fps resolution. You can adjust to output the correct video resolution and frame rates in the program's profile settings windows.
Besides converting MP4 to WD TV playback, you can also use this program to convert other unsupported file formats such as AVI, WMV, MKV, MOV, H.265, Tivo, FLV, XAVC S, etc for WD TV for smooth playback.
For Mac users, please download Pavtube Video Converter for Mac to perform the same conversion on Mac OS X El Capitan or macOS Sierra.
How to Convert and Play Any MP4 Files on WD TV?
Step 1: Imort unsupported MP4 files to the program.
Launch the application on your computer, click "File" > "Load Video/Audio" or "Load from Folder" to import MP4 files to the program.
Step 2: Output WD TV Media Player supported formats.
From "Format" drop-down list, select "HD Video > H.264 HD Video(*mp4)" as the output file format for playing on WD TV HD, WD TV Live and WD TV Mini.
Step 3:Adjust output profile parameters.
Click "Settings" to open "Profile Settings" window, you can either select the output file resolution as 1920 x 1080 and the frame rate as 24fps or 30fpts or output file resolution as 1280 x 720 and output frame rate as 60fps.
Step 4: Carry out the final format transcoding conversion.
Clicking the Convert button in the right-bottom on main interface to start MP4 to WD TV conversion process, a conversion window will pop out with the detailed conversion information such as Time elapsed, Time left, Generated size, and Estimated size.
After the conversion, you can click Open output folder to popup output directory with the converted files. Then you can stream or play converted files on WD TV media player via either home network or external hard drives.