HomeIn case that you have any problems with Pavtube Blu-ray Ripper, please send email to support@pavtube.com for help. Our support team will help you out as soon as possible. In order to help us deal with the trouble more effectively, please include the following information in your email:
1) Product order number
2) The error message and log records
3) Product and its version number
4) The operation system information of your computer
5) Detailed description about your trouble
Before reporting the problems, please
- Be sure that you are using the latest version of our product.
- Read through the FAQ to search for the solution about the problem that you encountered.
For more information, you can visit www.pavtube.com/support/
FAQ
1. How can I get a technical support if I need help with my software?
You can visit our web site www.pavtube.com and look through FAQ to search for the answers send email to support@pavtube.com for help.
2. There are many stripes and noises on the picture after conversion, why should this happen?
Some DVDs are taken under interlacing mode, and this lead to stripes and lines on the screen. To eliminate the lines, you may follow “Edit” menu-> “Effect” tab and check “Deinterlacing” box before conversion. As to the noise, when you apply the special effect mode “Simple Gauss Blur” from the drop-down list, the noise will be reduced greatly.
3. How to combine multiple movie clips into one file?
Select the items you want to combine together and check the box of “Merge into one file” before converting the videos.
4. The movies (16x9) aren't staying wide screen after conversion. I don't want the video to be stretched and made taller. What can I do?
After selecting an output format, click “Settings” button and set the Video Size to 1920*1080/ 1280*720/ 854*480/ 720*405.
5. I'd like to eliminate black bars (edges) from the video, what should I do?
Click “Edit” button to enter into the edit panel and switch to the Crop tab, then just drag the dashed frame on the video screen of the original preview window to cut off the unwanted parts to get the right aspect ratio you need.
6. Can I set larger volume?
You can select the chapter or title and then click the “Edit” button. Under the “Effect” tab, there is an option of “Volume”. Drag the slider bar to a larger percentage. Click “OK” to save the settings. Then the output volume will be louder.
7. What are the differences between a trial version and a retail version?
A trail version converts videos with watermark (the logo of Pavtube) on the screen and asks if you would like to purchase at each run while a retail version allows you to use freely without putting on watermark. As a customer of Pavtube, you will be reminded to update the software whenever a new version is released. The update is free of charge. Besides, your emails will be attended without delay, and your advice and requirements will be much valued when we upgrade the software.
8. Unable to download the program properly:
1) Please check whether virus has infected your computer.
2) Maybe your IE setting is not perfect, please click "Internet option..." under "Tools", and then select the "General" Page, just click "Delete file...", that will be OK!
9. How do I use CUDA to accelerate conversion speed? Are there any restrictions?
CUDA is restricted to H.264 encoded formats only (H.264 MKV/ MP4/ AVI/ MOV/ TS). CUDA is on by default as long as a Nvidia graphic card that supports GPU en-decoding acceleration is equipped. You can click the "CUDA" button on the menu bar to turn off/ turn on the CUDA feature.
10. The converted movie is out of sync, did I do something wrong?
Please set a different frame rate other than "original" and try again. Follow the steps to set frame rate: click "Settings" button on the main interface and find "Frame rate", set "24" or "30".
Register
The differences between a trial version and a retail version
A trail version converts videos with watermark (the logo of Pavtube) on the screen while a retail version allows you to use freely without putting on watermark. As a customer of Pavtube, you will be reminded to update the software whenever a new version is released.
Purchase a license
Pavtube Blu-ray Ripper is offered at $49 only with life-time upgrade and support. Click to purchase Pavtube Blu-ray Ripper.
Register your copy
After completing the purchase process, you will soon receive a key code and a download link via e-mail from Pavtube Studio. Click the download link and install the retail version of the product according to the instructions. Copy and paste the registration code to the register field. Then click the registration button.
Update
Things you may want to know about upgrading Pavtube Blu-ray Ripper:
1. The update is free of charge.
2. By default you'll be reminded to update the software to the latest version whenever a new version is released.
3. To update Pavtube Blu-ray Ripper manually, please check for details in Configuration Option.
4. You are suggested to read through Tips for Updating Pavtube Blu-ray Ripper.
5. Pavtube support team is always ready to help you out. Any trouble you have when updating the software, please email us.
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