Q: How to update Pavtube Software?
A: Please click here to see the detailed steps.
Q: I have ever purchased your Windows software and now I changed my
PC to Mac.
Can I install this software onto my Mac? Or can you send me a Mac
A: All of our softwares are platform-independent ones but not cross-platform.
So a Windows software cannot be installed onto a Mac computer and vice
If you need a Mac version, please kindly contact with Pavtube support
team at email@example.com.
Or if you need a Windows version, please
kindly contact with Pavtube support team at firstname.lastname@example.org.
will be available for a second purchase.
Q: How do I enable AMD acceleration icon to be used in BD Ripper?
A: Plz make sure your video card is listed in here.
Q: My video Card is ATI Radeon™ HD 4850, but I still cannot get AMD acceleration icon on, how to fix it?
A: You shoule download AMD Media Codec Package from here, then run our software, it can help light up this icon.
Q:I want to use your Pavtube to rip my blu-ray disc, but I have no external
Can you recommend me an external blu-ray drive for Mac or
A: Yes. We would like to recommend you several Mac or Windows compatible
external blu-ray drives available from Amazon.
For Mac external blu-ray drive
recommendation please see here.
For Windows external blu-ray drive recommendation
please see here.
Q: A disk I was testing had over 100 files in the folder and it was a pain
to just select the two files I wanted. Is there any way for me to uncheck all
the files that are pre-selected?
A: Right-click on file list area to select "Check all" and "Uncheck all"
Q: How to play the ripped Blu-ray M2TS files after I choose "Directly Copy"
format and get M2TS file?
A: VLC player and KMplayer can play M2TS file
Q: Does the software handle HD Audio such as DTS MA, or Dolby True HD Dolby?
Is there any way to create TrueHD and DTS MA?
A: Our product just allows you to import the true HD and DTS MA audio, but
outputs up to AAC/ AC3 5.1 Channels surround sound only.
Q: I have just downloaded the new update for the software, do I need to
uninstall my older version prior installing the new one or I just install the
new application on top of the old one. Please advice.
A: You are encouraged to uninstall the older version in the first place.
However, you might also install the new update on top of the older version.
Q: I have purchased the software but it won't take the code I have. What
should I do?
A: Please remove the trial version and then download the retail version from
your registration download link. Install the retail version, copy and paste your
registration code to the register field. Notice that you should not leave any
space before the code.
Q: How can I set the output file name?
A: Please find the column named 'Destination File' on file list. Double click
the output name and then you can type in desired output file name.
Q: I'd like to eliminate black bars (edges) from the movie, what should I
A: Click 'Edit' button to enter into the edit panel and switch to the Crop
tab, then just drag the dashed frame on the video screen of the original preview
window to cut off the unwanted parts to get the right aspect ratio you need.
Q: My widescreen movies (16x9) aren't staying widescreen after conversion. I
don't want the video to be stretched and made taller. What can I do?
A: Simply click 'Settings' button and set the Video Size to 16*9 aspect ratio
before converting the movie.
Q: I am trying to capture a still picture from a video clip to use as a song
background. Is it possible?
A: Yes. You can double-click the file and preview it with the app, under the
preview window there is a 'Snapshoot' button. Click the button when it plays to
the frame you would like to capture. And you can locate the thumbnails by
clicking the 'Open' button next to 'Snapshoot' button.
Q: Does the app work with Windows 7?
Q: I am trying to backup my blu-ray disc to hard drive. What format should I
choose to maintain best quality?
A: You are suggested to try Full Disk Copy button. It enables you to back up
the disc bit-to-bit with shortest time and flawless quality.