Here is the information about how to report the problem that you encountered.
Be sure that you are using the latest version of our products.
Read the FAQs carefully to search for the solution about the problem that you encountered.
If you still can not resolve the problem, please contact us. We will reply as soon as possible.
By the way, in order to solve the problem in a fastest way, please do not forget to provide the detailed information about the problem for helping us to deal with the trouble more quickly.
- Product order number.
- The error message and blog record.
- Pavtube Video Converter for Mac version number.
- The time and process description about your trouble.
- The operation system information of your Mac OS X.
For more information, you can visit our web site: www.pavtube.com/support/ .
Q: I have purchased the software but it won't take the code I have. What should I do?
A: Please remove the trial version and then download the retail version from your registration download link. Install the retail version, copy and paste your registration code to the register field. Notice that you should not leave any space before the code.
Q: I have just downloaded the new update for the software, do I need to uninstall my older version prior installing the new one or I just install the new application on top of the old one. Please advice.
A: You are encouraged to uninstall the older version in the first place. However, you might also install the new update on top of the older version.
Q: I’d like to eliminate black bars (edges) from the movie, what should I do?
A: Click ‘Edit’ button to enter into the edit panel and switch to the Crop tab, then just drag the dashed frame on the video screen of the original preview window to cut off the unwanted parts to get the right aspect ratio you need.
Q: The sound of the output file is too quiet. Can I set a larger volume?
A: You can select the chapter or title and then click the "Edit" button. Under the "Effect" tab, there is a "Volume" option. Drag the slider bar to a larger percentage. Click "OK" to save the settings. Then the output volume will be louder.
If you want to enjoy our software fully without any watermark, you may need to purchase the software. And here is information about how to register it.
Purchase a license online
After you have successfully made the purchase, a confirmation mail will be sent to your mailbox in a shot time. Please follow the instructions to download the full version of the software and get your registration code. Find details at
How to get or find back the download link and registration code of my purchased software?
Install the software onto your computer. When it launches, the Registration window will pop up. Copy and paste your registration code into the register field. Then click the registration button to activate your copy.