Order Help

  • Payment

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  • What are the ways available for me to purchase the software?
    There are several ways to purchase our software. You can pay by credit card online or credit card by fax or by phone. You can also pay by ACH with Proforma Invoice, wire transfer, bank check/cheque or PayPal. Generally credit card online is recommended, as the order will be processed quicker with valid credit card.
  • I want to pay via credit card online, but what does Card Security Code mean? The card security code is often known as CSC or CVV2. It is the last 3-digit number printed on the back of all Visa, MasterCard and Switch cards, which shows a strip for signature and a sequence of numbers.

    For American Express card, the Card Security Code is the 4-digit number on the front of your card, above and either on the left or right of the account number.

    If you want to purchase via REGNOW, the statement for the CSC is Verification number.
  • I just ordered the product, but received an error stating that my order can not be automatically processed at the moment and will be manually processed. What should I do?
    Possible cause for the error message is:
    a. Invalid information entered. This order had been declined by the fraud team as the contact details given on the order were all invalid. Please fill with valid details or re-order with the correct details.
    b. Credit card rejected. The card issuing bank has refused authorization for the payment. Please contact the bank & clear the payment. The bank will also be able to advise the reason for the decline statement.
    c. The order is not processed because the card type is unknown.
    Please send us an email to support@pavtube.com with the Order No. and the registered email address if you are not sure with the cause. We will find out the cause for the problem and inform you about the situation as soon as possible.

    Please contact our support at support@pavtube.com with the Order No., the software you want to purchase and the registered email address, so that we can have a check on the purchase record to see if you have purchased the software.
  • I bought this, but now it is telling me that the download link is corrupt/invalid. How do I get this running?
    Please wait for a while to download the software again from the link we offered, ensuring the URL is correctly linked, i.e. there is no space with the download link.

    If you still can't download the file, inform us with your Order No. and registered email address via support@pavtube.com
  • I receive the email, but I can't find the Retail version anywhere.
    Please notice the statement in the email saying "Get key code here:" and click on the link beside and then you will face a page with download link for the retail version and registration code.
  • I can't find the registration code/serial number. The key code/serial number is blank in the previous email. Can you send me the key code?
    Please notice that there is a statement saying "Get key code here:" and click on the link beside and then you will face a page with download link and registration code. Download the retail version and the registration code only works with the retail version.

  • Download

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  • I have purchased the software but there no email from you.
    Please ensure your Email server, MTA, allows emails from us, SWREG or REGNOW. If you don't have email blocked, please contact us with your Order No. and registered email address via support@pavtube.com.
  • I bought this, but now it is telling me that the download link is corrupt/invalid. How do I get this running?
    Please wait for a while to download the software again from the link we offered, ensuring the URL is correctly linked, i.e. there is no space with the download link.

    If you still can't download the file, inform us with your Order No. and registered email address via support@pavtube.com
  • I receive the email, but I can't find the Retail version anywhere.
    Please notice the statement in the email saying "Get key code here:" and click on the link beside and then you will face a page with download link for the retail version and registration code.
  • I can't find the registration code/serial number. The key code/serial number is blank in the previous email. Can you send me the key code?
    Please notice that there is a statement saying "Get key code here:" and click on the link beside and then you will face a page with download link and registration code. Download the retail version and the registration code only works with the retail version.

  • Installation

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  • I get an error stating "The setup files are corrupted. Pleas obtain a new copy of the program." when I try to install the full version.
    This might be caused by incomplete download of the full version or we are uploading the update version of the program.
  • When I am installing the retail version, a message pops up asking me if I want to install the program to the same folder.
    Please click to install to the same folder, so that you won't have two folders for the program on your computer, even if you don't manually uninstall the previous version.
  • I encountered an error message "RegOpenEx failed;code 5. Access is denied" when trying to install the software. What's up?
    It's because you don't have enough right to access relevant register table. At this situation, you have to ask your system operator for enough right to install the program. If you choose "Ignore", next time when running this program, dialog box like below will probably pop up, then you have to choose "Open" while canceling the item "Always ask before opening this type of file ".
  • I have purchased your product, but I can't upgrade to the latest version.
    Please check if you download the right version--retail version or contact us with your Order No. and registered email address via support@pavtube.com

  • Registration

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  • I just purchased the software, but when I enter the code, it keeps saying "Invalid registration code". Please make sure the following points:
    a. There is no space in the beginning or at the end of the code; otherwise the code is recognized as an invalid code.
    b. The current version installed is the retail version.
    The trial version has a button "Try", after you click the desktop icon or quick launch icon. There is only a "Register" button for the retail version.

    If the current version is a trial version, please download the retail version from the download link we offered after your purchase. If the current version is the retail version, please inform us with your Order No. and your registered email address for the purchase via support@pavtube.com
  • I lost my registration code to unlock the program.
    You can contact us with your Order No. and your registered email address for the purchase via support@pavtube.com. You will retrieve it after the information is confirmed by our support.
  • I want to change the registered email address.
    If you want to change your registered email address, please send an email to support@pavtube.com with your reason to change the email address, the Order No. and registered email address, and the email address you want to change to, plus mailing address or phone No. or other information you keep for the purchase. If the question you have is not listed above, please go to Manual or Forum to search for further information. You can also send an email to support@pavtube.com with the questions.